Contact us
Questions about a glass, your order, delivery or a return? We are happy to help.
If you have a question regarding the delivery of your order and have a tracking number, please try our 'Track Your Parcel' service first.
We also have a handy shipping guide which might help to answer any questions relating to the shipping of your order.
If these haven’t been able to answer your query, please feel free to send us a message .
Company information
Full business details, so you always know exactly who you are buying from.
- Company nameTritan Glassware Company, a division of Caruso Consulting Co Ltd
- South Africa addressc/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg, 2196, South Africa
- Registered addressSuite 49, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@tritanglassware.co.za
Include the product name or the order number. Never send card details or payment credentials by email or through this form.
Orders of R750 or more ship free with tracked delivery, and a flat R250 applies below that. See Refunds & Returns and Shipping for the full terms.
Got questions?
Frequently Asked Questions
Which payment methods are accepted?
We accept credit and debit cards through Stripe. PayPal does not support South African rand, so it is not offered on this store.
What currency are the prices displayed in?
All prices are shown in South African rand (ZAR).
What are your delivery options and how long will it take?
Delivery across South Africa is free on orders of R750 or more and a flat R250 below that. An express upgrade is available for R250 if you want it prioritised. Orders are handled in 24 to 48 hours and then take 5 to 7 days.
Do I get a receipt for my order?
Yes. A receipt is emailed to you once payment is taken, and a second email follows with a tracking number when the order ships.
Do you have a shop location?
No. We are an online supplier with no shop or showroom, which is how the prices stay where they are.
Can I return my item?
Yes. Section 44 of the Electronic Communications and Transactions Act gives you 7 days from delivery to cancel an online order for any reason, and this store allows 15 days from delivery. Separately, you can ask for a refund, repair or replacement if an item is faulty, is not as described, or does not do what it is meant to do, under the Consumer Protection Act 68 of 2008.
Do your products come with a warranty?
Your statutory rights under the Consumer Protection Act 68 of 2008 apply to everything we sell, including the 6-month implied warranty of quality. We do not offer a separate manufacturer warranty on top of them.
How do I know if my order has been shipped?
You will get a confirmation email with a tracking number as soon as the order leaves us. You can follow it on our track your parcel page.
What is Tritan?
Tritan is a BPA-free copolyester. It holds the clarity and much of the weight of glass while resisting the impacts that shatter glass. It is shatter-resistant rather than unbreakable: no drinking vessel is indestructible.
Are the glasses dishwasher safe?
Yes, every glass in the range is dishwasher safe and made to be washed and reused rather than thrown away.
Are the glasses sold individually or in sets?
Per glass. You order the number you actually need rather than a fixed set size.
How do I contact the team?
Email theteam@tritanglassware.co.za and we will come back to you, usually within one business day.